Billing fairness · Cohorts
Policy stage as of
This Policy explains how Detoxmystrengthi approaches refunds, credits, postponements, and charge reversals for paid stress balance programming. Numbers cited here are defaults; a custom proposal may replace them for enterprise buyers when the contract is countersigned.
Applicability
These rules cover workshops, remote intensives, hybrid programs, template bundles sold with onboarding calls, and retainers prepaid quarterly. Taxes displayed at checkout follow Danish VAT rules unless reverse charge applies to your business registration. If a master services agreement references an exhibit titled “Refund Addendum”, that exhibit overrides overlapping sentences for the engagement it names.
EU consumers
Consumers in the European Union normally enjoy fourteen days to cancel distance contracts. When you check out, we send a clear notice that digital workbooks unlock immediately and that requesting instant access may extinguish the withdrawal right under Directive 2011/83/EU Article 16(m). Live kickoff sessions follow the same logic once calendar invitations issue. If we fail to deliver the information notice, your statutory rights remain intact and we remediate without argument.
Nothing here guarantees a particular subjective wellness outcome; refunds address service alignment, not emotional states.
Timeline math
Cancelling fifteen or more calendar days before the published start time of the first synchronous session yields a refund of paid tuition minus non-recoverable processor fees and any physical goods already shipped at your request. Between eight and fourteen days inclusive, you may receive a seventy percent refund or a one-time transfer to a later cohort within six months. Inside seven days, cash refunds ordinarily convert to credit balances because facilitators block calendars and perishable prep kits are ordered.
Reservation fees
Non-refundable deposits may apply to bespoke offsites or venue rentals; the invoice states the percentage. If we cancel for reasons within our control, deposits convert to full refunds regardless of labels. If you merely change your mind after a venue contract becomes binding on us, the deposit may cover cancellation penalties imposed by the property.
Attendance hygiene
Single missed live calls do not create partial refunds; recordings or written briefs substitute when available under your license tier. You may nominate one substitute participant per cohort by emailing their work email forty-eight hours before sensitive modules so NDAs stay valid. Repeat unexplained no-shows may lead to courteous offboarding without cash repayment.
Escalation ladder
If assets diverge materially from the annex table in your statement of work—wrong module count, inaccessible downloads, or contradictory scheduling—notify us within ten business days of discovering the issue. We first attempt to correct deliverables by updating files, adding office hours, or re-running a segment. When that corrective work does not succeed within fifteen business days, you may elect a pro-rata refund for undelivered scope or a complimentary future sprint of equivalent duration.
Subjective dislike of facilitation style, absent misconduct, is not grounds for automatic repayment; instead we reschedule with a different teammate when capacity allows.
Procurement teams
Purchase orders may impose net-thirty terms; refunds still return through the card or bank route that actually cleared funds. If your accounts payable demands wire reversal, banking fees born by each party follow the invoice footnotes. VAT corrections require reissued credit notes rather than informal spreadsheets.
FX reality
Prices display in euros unless a localized campaign states kroner. Refunds use the settlement currency from the processor, meaning foreign exchange swings might differ micro amounts from your mental math. We do not speculate on crypto valuations for repayments.
Before the bank
Friendly fraud hurts small studios. Please email or call before filing card disputes so we can pull ledger receipts, signed delivery acknowledgments, and attendance logs. While a chargeback is open, we may suspend workspace access to prevent contradictory use. Prevailing banks sometimes take sixty days; we cooperate with evidence packets promptly.
Optional social route
During announced goodwill windows you may redirect a eligible credit toward scholarship seats for nonprofit partners. Those conversions are documented with receipts you can use for corporate social responsibility reporting where your jurisdiction allows.
Money movement
Approved refunds initiate within three business days from decision email and should appear on payment statements within ten business days thereafter, depending on banking holidays and intermediary hops. If nothing posts after fifteen business days, ping us with the ARN reference your bank shares so we can trace the settlement chain.